Most products will ship within 3 business days but this is not guaranteed. Based on demand, products may be delayed in shipping.
Hand Sanitizers are eligible for replacement or refund if the product was received damaged.
Masks , Gloves, Disinfectant are not be eligible for returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To request a return please Contact OraLabs via email at email@example.com .
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for a return authorization number, and further instructions.